Privacy Policy

TERMS & PRIVACY

Website Terms of Use

Welcome to The Auburn’s website. By continuing to browse and use this site, you are agreeing to comply with and be bound by the following terms and conditions, which, along with our Privacy Policy, govern The Auburn’s relationship with you in relation to this website. If you disagree with any part of these terms, please do not use our website.

The term “The Auburn” or “us” or “we” refers to the website and business owner, with ABN 15 646 208 577.
The term “you” refers to the user or viewer of our website.

Terms of Use

General Information
The content on this website is for general information and use only. It may change without notice.
Disclaimer of Warranties
We and any third parties provide no warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this website. You acknowledge there may be inaccuracies or errors, and we exclude liability for any such inaccuracies to the fullest extent permitted by law.
Assumption of Risk
Your use of information or materials on this website is at your own risk. It is your responsibility to ensure any products, services, or information available through this website meet your specific requirements.
Intellectual Property
This website contains materials owned or licensed by us, including design, layout, look, appearance, and graphics. Reproduction of this content is prohibited except as permitted by copyright law.
Trademarks
All trademarks on this website, not owned by or licensed to the operator, are acknowledged.
Unauthorized Use
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Links to External Sites
From time to time, this website may include links to other sites for your convenience. We do not endorse these sites and have no responsibility for their content.
Governing Law
Your use of this website and any disputes arising are subject to the laws of Australia.

Refund Policy

We are dedicated to providing high-quality products and hope you love them as much as we do. However, if you have concerns about your order, please reach out to us.

Damaged Goods
If an item in your order is damaged in transit, we will replace the affected item, offer a refund for its value, or provide a gift voucher of replacement value. Refund requests for damaged items must be made within seven (7) days of delivery.
Delayed Delivery
We partner with a reputable courier service to ensure timely deliveries, but occasionally, unforeseen events such as airline strikes, severe weather, or peak season demand may delay delivery. Requests for refunds due to delayed delivery are not policy, though consideration may be given on a case-by-case basis.

This Privacy Policy outlines how The Auburn collects, uses, and protects any information you provide while using this website. We are committed to protecting your privacy and ensuring that your information is secure.

Information Collection

We may collect:

Name
Contact information, including email address
Demographic details such as postcode, preferences, and interests
Additional information relevant to customer surveys and offers

Usage of Information

We collect information to understand your needs and improve our service:

For internal record keeping, including accounting
To enhance our products and services
To send occasional promotional emails on new products, special offers, or relevant information

Security

We are committed to safeguarding your data and have implemented suitable physical, electronic, and managerial procedures, including firewalls, SSL encryption, passwords, anti-virus software, and email filters, to protect against unauthorized access.

Personal Information Storage
Personal information may be stored electronically and in hard copy, with robust security measures to protect it.

Payment Processing

The Auburn does not collect or store credit card information. Secure payment processing is managed through PayPal, which may use your details to verify order legitimacy in the case of fraud concerns.

Cookies Policy

Cookies allow us to monitor website traffic and tailor our site to your needs.

Use of Cookies
We use cookies to identify which pages are most frequently accessed. This helps us analyze data about webpage traffic to improve our website.
Cookie Management
You can accept or decline cookies by adjusting your browser settings. Declining cookies may limit your use of some site features.

External Links

Our website may include links to third-party sites. Once you leave our site via these links, we cannot control the content or privacy practices of external sites and recommend reviewing their privacy policies.

Controlling Your Personal Information

You may restrict our collection or use of your personal information in the following ways:

Opt out of direct marketing at the point of data collection.
If you previously consented to direct marketing, you can change your preferences by emailing us at admin@theauburn.au.

We will not sell, distribute, or lease your personal information to third parties without your consent, except as required by law.

If you believe any information we hold is inaccurate or incomplete, please contact us, and we will promptly correct any discrepancies.